Customer Support

Trophy Battery strives to provide world-class customer support. During regular business hours, 9 am to 7 pm (Eastern Time), you may call us at 803-380-6211 to discuss your needs and have your questions answered.  

Even if you are just thinking about getting a battery system, we welcome your call. You may also call on weekends or holidays, from 9 am to 7 pm. 

Please understand that at peak times, we may be very busy. You may leave a message or send us an email.

But, if you have problems or an emergency, you may call our support number 24/7. We will be happy to assist you at any time. You may call us at 803-380-6211.

Shipping Policy

We strive to ship every order ordered by 2 pm Eastern Time, weekdays, the same day.
Of course, back ordered products cannot be shipped until they are in stock again.
We are sometimes able to ship orders that arrive up to 4:45 pm or so the same day.

If your item is back ordered, please contact us if you wish to purchase a different item instead.

In rare cases, our shipping companies do not arrive as requested, and we will not be able to ship that day. Weather and other situations sometimes prevent the trucking companies from meeting their pickup schedules.

Terms and Conditions

We accept most major credit cards for shipments to the United States.
We also accept cash or checks. We will need to wait for checks to clear the bank.
For international orders, we request payment via a wire transfer.
Please contact us and we will email you our wire transfer instructions.

Return Policy

Due to the nature of our products, for example, they are heavy, and expensive to ship, we handle returns on a case by case basis. In general, for returns, the customer is expected to pay shipping both ways, unless there is an inherent defect in our batteries. 

We strive to be fair to our customers and we will work hard to resolve any issues fairly.

Customer Care

Please feel free to call us at any time at 803-380-6211. We will be happy to assist you.

Emergency Support

You may call us 24-hours a day, 7 days a week at 803-380-6211 for emergency support.